For customers who purchased Iron Mountain’s LiveVault or Server Electronic Vaulting solution, please visit our new Support Portal for all your support needs at http://livevaultsupport.ironmountain.com

You will be required to enter your username and password to access the site. If you need assistance please contact us via the following contact methods:

Phone: 800-888-2774 options 5, then 1

Email: livevaultsupport@ironmountain.com

Normal business hours for the LiveVault Technical Support Team are currently 8:00am to 6:00pm EST, with 24x7 support available for Critical/Severity 1 issues. The on-call support engineer can be reached during non-business hours at 866-888-2858. The engineer will return your call within 20 minutes.

US Data Trust Customers

Customers who have purchased the LiveVault solution from US Data Trust should contact the USDT Helpdesk at: