INFORMATION FOR (SaaS) PROVIDERS & SUBSCRIBERS

Software as a Service (SaaS) Providers & Subscribers

SaaSProtect Escrow Service™: Minimizes risk for SaaS providers and subscribers

Software as a Service (SaaS) applications such as customer relationship management, payroll, human resource and other applications provide a cost effective alternative to traditional licensed software. They are typically easier and quicker to deploy, offer functionality beyond traditional applications and reduce IT infrastructure and management overhead.

However, SaaS applications also come with their own risks. These web-based solutions depend on network connectivity which can fail. They must withstand escalating security threats. And, small to medium SaaS providers must build a strong customer base to survive financially. Failures in any of these areas could result in disruptions to a SaaS subscriber's access to the online application which can adversely affect its ability to do business.

Iron Mountain's SaaSProtect Escrow Service safeguards the subscribers of SaaS applications in the event of problems with the SaaS provider, significant outages, or other service interruptions. It also gives SaaS providers a way to build trust with their prospects and customers.

Protection for SaaS subscribers

A technology escrow agreement is a proven mechanism for protecting investment in software applications delivered as a service. It ensures that if the SaaS provider cannot fulfill their promise of delivering their application, you will have immediate access to applications and data to keep your business running. As a trusted, neutral, third party, Iron Mountain helps you ensure business continuity and mitigate the risk when entering into a SaaS relationship. Iron Mountain's SaaSProtect Escrow Service protects you when you subscribe to a SaaS solution by providing comprehensive escrow services with award-winning data protection:

• Escrow for source code, object code and data
• Verification testing to assure the application can be re-built quickly
• Proven online, automatic data backup and recovery
• Easy online access and real-time management of escrow accounts

SaaS providers can build customer loyalty and trust with a solid escrow agreement

While more and more organizations are turning to SaaS solutions to run their business, SaaS providers often have to overcome obstacles to win new customers. You need to build customer confidence and ensure the reliability of your SaaS applications while assuring data security and availability.

SaaS providers are recognizing the value of offering technology escrow agreements to their customers to build trust and overcome concerns regarding application availability and data ownership. A solid technology escrow agreement can deliver an enhanced competitive advantage, shorten sales cycles, and accelerate customer adoption and retention. Iron Mountain's SaaSProtect Escrow Service can quickly remedy your customer's concerns regarding service disruptions, business longevity or company acquisition so you can stay focused on increasing sales and building customer loyalty. As a neutral, third party, Iron Mountain will guide you every step of the way to implement an escrow agreement that best protects you and your customers' interests.

SaaSProtect Escrow Services Overview

For more about SaaSProtect Escrow Service, call us today at 800-962-0652 Option 3 or request that we contact you.